Customer Service

Payment

We accept all major credit cards (Visa, MasterCard and Amex). Alternatively you can login and pay via your PayPal account. Once your order has been confirmed and processed via the PayPal secure gateway you will be charged for your order.

Delivery within Australia

Orders received within Australia are usually shipped within 2 - 3 working days. Using Australia Post we offer a flat rate shipping charge to anywhere in Australia for $9.90 and free shipping for orders over $50. We also offer an express postal service for $11.90. For all domestic delivery queries please contact us via email.

International Delivery

Our items are shipped internationally via Australia Post and are usually delivered within 14 days. All our international orders have tracking numbers for your convenience to enable you to locate your parcel anywhere in the world. For urgent international deliveries please contact us via email to arrange alternative shipping methods (note extra charges may apply).

Returns and Exchanges

We accept returns and exchanges on products that are either faulty or damaged, however cannot accept returns due to a change of mind. Prior to any returns or exchanges please contact us immediately either by phone +61 3 9682 6749 or email us to further assist you. At DnA Elements we take great pride in all of our products and we want to provide our customers with the same satisfaction. If you receive an order that is either damaged, faulty or incorrect please contact us within 3 days of receiving your order. 

Order Cancellations

If you need to change or cancel an order you have placed, contact us immediately on +61 3 9682 6749 as most payments are processed instantaneously.

Privacy Policy

If you would like a copy of our policies regarding becoming a registered user, making a purchase, or to know more about how your personal information is used throughout DnA Elements online please send us an email.

Manufacturing

All products are hand created and manufactured by Toxin Free Living Pty Ltd.